Ignoring disabled customers

Disclaimer: This is a sponsored article. All views and opinions expressed on this blog are purely the blogger’s own.

Have you ever taken much thought to when it coming to going shopping, eating out or going to watch a movie?

No. And why would you, it’s almost easy to get lost in a world that’s so easy to access for some, but what happens when that world isn’t as easy – for the first time last week in over 490 days I went out. Yes, out out, it felt bizarre but surprisingly very liberating at the same time, I had almost forgotten how to navigate myself in a world I hadn’t been in for over a year and half!

Hands up who LOVES shopping! Not even a bit of window shopping? Okay maybe it everyone then!

I wanted to buy everything in eyesight… Nothing could stop me, the shops where mine again I could physically touch objects, seeing shelves stacked full of stuff I didn’t need but totally wanted to purchase anyway just because I could, It was official I had once again become a customer.

Pass my phone I want to tell the world and share my experience!

The excitement can always be very short lived though, like I said before it’s easy to get lost in the world you can access. You can quickly remember that you are also an ignored customer because of your disability.

Some facts – A quarter (26%) of Brits admitted to intentionally avoiding conversations with people with disability, citing ‘fear of causing offence’, ‘feeling uncomfortable’, or ‘not knowing what to talk about’ as the main reasons why.

Are the businesses that aren’t accessible prepared to take accessibility and inclusivity seriously, because brands and retailers could lose out on billions of pounds by ignoring the spending power of us the disabled customers. Should it not be an inclusive enough world that we all get the same excited when entering a shop, cinema or restaurant for the first time ever or in years, is the care really not there to become accessible?

When businesses actively improve their ability to welcome people with disability as employees and customers. They’re opening their doors to over 14 million disabled people and their families. It makes good business sense to be accessible and inclusive.

It can’t always be down to the same excuses ‘it’s to experience’ to add the simplest of things like a hearing aid or wider doors – Is the disabled community’s spending power not going to give you more revenue if you are accessible?

Basically I’m saying there is a great opportunity out there. to be inclusive, to all walks of life to reflect the modern Britain we live in.

Accessibility is good for business!

What would you like to see more accessible that is an accessible now to you? Feel free to leave me a comment until next time.

Kisses K

Come give me a follow and say hi.

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4 thoughts on “Ignoring disabled customers

  1. This is surprising to me that England has (what sounds like) quite a bit of trouble in this area. Is it because of the older buildings? Honestly, knock down a couple of walls, historical or not, and let people in for crying out loud. Not everyone bites, and if they do–serve them some food. They’re probably hungry.

    Liked by 1 person

    1. Hi thanks fie you’d comment

      I would love to say that it is because of old buildings but if the oldest building in the UK can build a change in places with no worries and no arguments you kind of have to think about the other ongoing reasons as to why!

      Kisses K

      Liked by 1 person

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